Job Description

Operations Manager

Hebron, Ohio, United States

Responsibilities

• Oversee daily operations of the company through development, design, operation, and improvement of the systems that create and deliver the firm's services
• Create and manage financial and resource budget
• Manage customer relations to ensure retention, customer satisfaction, and long-term relationships
• Continuous improvement system to ensure efficient, effective, and safe work practices
• Ensure that business operations are efficient and effective, and resources are properly managed
• Recruiting, hiring, firing, and retention of Operations Team
• Set comprehensive goals for performance and growth utilizing KPIs to instill a system of accountability that meets the company's culture for each team member
• Lead team to achieve maximum performance and dedication through on-going coaching, proper communication, encouragement, team member feedback, performance reviews, and management system
• Communicate and instill the company's Mission, Vision, and Culture so that it is inter-woven throughout the organization and infiltrates the employees' actions
• Evaluate performance by analyzing and interpreting data and metrics
• Design and implement business strategies to maintain and grow the company profits
• Receive and interpret daily/weekly management reports and provide details to President
• Coordination with peer leaders to plan, create strategies, and execute the company business goals
• Develop and execute an annual, 90-day plan and budget

Requirements

• Understanding of HDD and underground utility construction
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and Microsoft Office

Bonus Points

• Budget-focused mind
• Proven experience in operations
• Operations degree or equivalent experience
• Advanced organizational skills
• Excellent written, oral, and client-facing communication skills
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision making and process solving
• Focused company growth incorporated into decision-making process

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