Joyce Koons Honda Buick GMC is seeking a Customer Care Associate team member for our expanding business. As a Customer Care Associate, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. Those efforts will primarily focus on assisting customers with scheduling service appointments and contacting customers with outstanding safety recalls and lapsed vehicle service.
Schedule: 11-7 Full time, 3-7 Part time
Benefits:
Health Insurance
Dental
Vision
401K
Paid Vacation
Paid Sick leave
Holiday Pay
Voluntary Benefit
Responsibilities:
Answer high volume incoming calls from customers to schedule appointments.
Initiate outbound communication regarding service needs and available offers to establish service appointments
Provide customers with vehicle and service information as appropriate
Identify and escalate priority issues
Qualifications:
Excellent communication skills – comfortable making & taking phone calls as a main responsibility
Experience in a call center or customer service environment
Good data entry and typing skills
Demonstrated track record of stability and a strong desire to be successful
Must pass a drug screen and background check
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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